Terms & Conditions

Deposit policy

A deposit of 20% will be required to secure an appointment for any services booked with the Otium spa, the deposit will be taken at the time of booking the appointment.

The booking will not be confirmed until payment has been received.

Deposits are taken as a part payment and will go towards the final payment of bill at the end of the appointment.

Cancellation policy

We understand life can get busy at times and circumstances happen so we ask all clients give at least 24 hours cancelation notice prior to your treatment, failure to do so will result in loss of your deposit.

If appointments are missed we cannot offer a replacement time or refund.

If you have a gift card, a deposit is still required however the deposit will be refunded on the day, or can be used towards payment. Please ensure you bring the gift voucher on the day of treatment or full payment will be required.

Repeated last minute cancelations, or more then 2 times will require a 50% deposit.

Visiting the Spa

Treatment times shown are approximate and include preparation time.

Please bring a padlock to use the lockers to store your belongings.

Spa robes and towels can be hired from the spa reception at an extra cost of £5

Please be aware of other visitors around you, ensure any use of mobile phones, tablets or laptops are on silent and phone calls are not taken within the relaxation room or wet spa.

Electrical devices are NOT to be taken into the sauna or steam room due to being a fire hazard.

Failure to follow spa etiquette may result in being asked to leave or ban from future visits.

Alcohol

We advice no large amounts of alcohol is consumed prior to using the spa facilities , alcohol is not permitted in the spa facilities if found consuming or bringing items in you will be asked to leave the premises.

Treat Points

Treat Points are awarded for each eligible treatment booking made as part of the loyalty scheme. Accumulated Treat Points may be redeemed against selected treatments, subject to availability. Treat Points are valid for a period of 12 months from the date of issue, after which any unused points will automatically expire.

Phorest Booking Terms and Conditions

We use Phorest as our customer relationship manager, managing our bookings and online payments. Please click here to view Phorest’s terms and conditions.

By making a booking, purchasing a service or using the Otium Spa facilities, you agree to these Terms & Conditions.

Bookings & Deposits

A 20% deposit is required to secure a booking unless otherwise stated. The deposit will be taken at the time of booking and deducted from the final amount payable.

Payment Card Details

Where applicable, payment card details will be securely stored against your booking or customer account by our booking and payment provider.

Stored payment details will be used to process payments, refunds and applicable cancellation or no-show charges.

Full card details are securely processed and stored by our payment and system provider, Phorest. Further information is available through the Phorest terms and privacy information – Phorest Terms and Conditions

Cancellation, Rescheduling & No-Shows

We require at least 24 hours’ notice to cancel or amend a booking.

24 hours or more notice

No cancellation charge will apply, and the deposit will be refunded or transferred in accordance with the booking arrangements.

Less than 24 hours’ notice

A charge of 100% of the booking value will apply. Any deposit already paid will be credited towards this charge and will not be charged again.

No-shows

Failure to attend without the required notice will result in a 100% charge of the booking value, with any deposit already paid credited towards the charge.

Cancellation Charges & Outstanding Payments

Where a cancellation or no-show charge applies, Otium Spa may use an authorised payment method held against your booking or customer account to process the charge.

If payment cannot be processed, we will contact you to arrange payment. Unpaid charges may be recorded as a debt on your Otium Spa customer account and must be settled before further bookings or services can be made or used.

Arrival & Late Attendance

Please arrive in good time for your appointment or spa booking.

Late arrival may reduce the time available for your treatment, while the full treatment price may still apply. If you arrive too late for a treatment or spa experience to proceed safely or appropriately, Otium Spa may treat the booking as a cancellation or no-show and apply the applicable charge.

Health, Medical Conditions & Allergies

Please consult your doctor before using the spa if you are pregnant, have heart, respiratory, skin or blood pressure conditions, take medication, or have any condition that may affect safe spa use.

You must inform the Otium Spa of any medical conditions, injuries, pregnancy, medication, allergies, sensitivities or other circumstances that may affect your ability to safely use the facilities or receive a treatment.

Allergy and product information is available upon request. Any known allergies or sensitivities must be notified to the Otium Spa in advance of your treatment or visit.

Spa Safety & Guidance

For your safety and wellbeing:

Limit Sauna and Steam Room sessions to 10 minutes and Hydrotherapy Pool sessions to a maximum of 20 minutes
Cool down and hydrate between sessions
Leave any experience room immediately if you feel unwell. Use the emergency alarms if you require assistance

Guests must not use any facility in a way that could endanger themselves or others and should report any safety concerns or illness to a member of staff.

Spa Etiquette & Behaviour

Otium Spa is a place for relaxation and wellbeing. Guests must respect the facilities, staff and other guests.

Avoid loud conversations or behaviour that may disturb other guests
Limit phone use, taking all calls outside the spa
No photography or filming of other guests without consent
Only swimwear, robes and flip-flops should be worn
No glassware, crockery or alcohol is permitted in the Spa
No food is permitted in the Wet Spa
Do not use soaps or hair products in the Drench Shower
Do not use essential oils in the Steam Room or Sauna
Do not pour any liquids while in the Sauna

Disruptive, abusive, threatening, offensive or inappropriate behaviour will not be tolerated. Otium Spa may ask guests to leave or refuse future bookings where these rules are breached.

No refund will ordinarily be provided where a guest is asked to leave due to inappropriate behaviour or failure to comply with the spa rules.

Towels, Robes & Access Bands/Fobs

Towels, robes and access bands/fobs provided during your visit must be returned to Spa Reception before leaving. A deposit for towels, robes and access band/fobs may be requested for pay-as-you-go customers.

A £10 charge will apply for each towel, robe, access band or fob not returned.

Promotional Photography

The Otium Spa and Achieve Lifestyle may occasionally carry out promotional photography or filming within the Spa. Guests will only be included with their explicit consent.

Promotional images and videos may be used across the Otium Spa and Achieve Lifestyle website, social media, advertising, printed materials, and other marketing channels.

Alcohol, Smoking & Vaping

We advise guests not to consume large amounts of alcohol prior to using our spa facilities, as alcohol can increase the risks associated with the use of heat and spa facilities.

Bringing alcohol into the Spa is strictly prohibited unless specifically provided by the Otium Spa.

Smoking and vaping are strictly prohibited within all Spa facilities.

Anyone found breaching these requirements may be asked to leave the Spa.

Facilities & Personal Belongings

Facilities may be temporarily closed or restricted for maintenance, cleaning, safety or operational reasons. Refunds will not be offered for the closure of individual facilities and experiences.

Otium Spa may make reasonable changes to treatments, facilities, opening hours, availability or services where necessary due to operational requirements, staffing, safety or circumstances beyond our reasonable control.

Guests are responsible for their personal belongings. Otium Spa accepts no responsibility for loss, theft or damage except where liability cannot legally be excluded or limited.

Treatment Suitability & Consultation

Treatments are subject to suitability and availability. A consultation or patch test may be required before certain treatments.

Otium Spa may decline, amend or stop a treatment where it is considered unsuitable or unsafe based on information provided, consultation findings or circumstances arising during the treatment.

Packages and Courses

Packages and courses are valid for 12 months from the date of purchase, and are non-transferable unless agreed by Otium Spa. Standard cancellation charges apply.

Special Offers and Discounts

Discounted treatments, packages and courses cannot be used in conjunction with any other offer or discount.

Gift Vouchers

Gift vouchers are valid for 12 months and are redeemable against eligible Otium Spa treatments and experiences. A deposit may be required when making a booking.

The standard cancellation policy applies to bookings made using gift vouchers.

Gift vouchers cannot be exchanged for cash.

Treat Points & Loyalty Rewards

Treat Points may be awarded for eligible Otium Spa bookings or purchases and are redeemable against selected packages and treatments.

Treat Points have no cash value, cannot be exchanged for cash and are valid for 12 months from the date of issue, unless otherwise stated.

Otium Spa reserves the right to amend, suspend or withdraw the Treat Points programme and its terms.

Prices, Payment & Refunds

Costs of treatments, packages, courses and other services are subject to change.

Please allow 7–10 working days for refunds to reach your account.

Deposits and payments may not be refundable where a cancellation, rescheduling or no-show charge applies.

CCTV

CCTV is in operation throughout the Otium Spa’s Reception, Relaxation Suite and Wet Spa area. This is for the safety and security of our customers and members of staff.

Right to Refuse Service

Otium Spa reserves the right to refuse or withdraw services where reasonably necessary to protect the safety, wellbeing or comfort of guests or staff, or where these Terms & Conditions have been breached.

This may include serious or repeated breaches of the cancellation policy, non-payment of outstanding charges, inappropriate behaviour or failure to follow staff instructions.