We understand that our customers may require to cancel a booking once it has been made. The following information offers clear guidance as to how much notice Achieve Lifestyle requires for a cancellation:-
| TYPE OF BOOKING | MEMBERSHIP TYPE | CANCELLATION PERIOD WITHOUT CHARGE | CANCELLATION / NO-SHOW CHARGES IF CANCELLATION PERIOD NOT ACHIEVED |
|---|---|---|---|
| Special Events | N/A | 14 Days prior to booking | Full Payment |
| Block Bookings - Sports & Meeting Room Hire | Pay On The Day or Invoiced | By close of Reception the day before | Full Payment required or no refund if already paid if cancellation period has not been achieved. |
| Sports Bookings | Pay As You Go | By close of Reception the day before | No refund if cancellation period has not been achieved. |
| Member | By close of Reception the day before | Full Payment required or no refund if already paid if cancellation period has not been achieved. | |
| Advantage Card Holder | By close of Reception the day before | Full Payment - required or no refund if already paid if cancellation period has not been achieved. | |
| Group Exercise Classes | Pay As You Go | 1 Hour prior to the start time of the class | No refund for Late Cancellation or No-Show plus strike policy |
| Member | 1 Hour prior to the start time of the class | Strike policy for Late Cancellation / £5.50 charge for No-Show plus a strike | |
| Creche | Non-Member | Before 08.00 on the day of the booking | No refund for Late Cancellation or No-Show |
| Member | Before 08.00 on the day of the booking | £3.00 charge for Late Cancellation or No-Show | |
| PARTIES AND CHILDRENS COURSES | MEMBERSHIP TYPE | CANCELLATION / REFUND POLICY | |
| Parties | N/A | Cancellation 2 Calender Months before Party Booking 75% Refund | |
| Cancellation 1 Calender Month before Party Booking 50% Refund | |||
| Cancellation 14 Days before Party Booking 25% Refund | |||
| Cancellation 7 Days before Party Booking 0% Refund | |||
| Childrens Courses | N/A | Medical reasons with accompanied Doctors Cerificate - Refund of remaining classes | |
| All other circumstances - refund of remaining classes - minus a £10.00 Administration fee |
For further details regarding the Group Exercise Class Cancellation Policy, click HERE
Membership Terms and Conditions
Membership Terms and Conditions (Paid in Advance e.g. Annual)
Block Bookings Terms & Conditions
Special Events Terms and Conditions
Updated September 2018