Terms of your Paid in Advance Membership
No refunds are offered on any paid in advance memberships.
Members are responsible for contacting Achieve Lifestyle with any change in their personal circumstances, e.g. contact details.
You are required to have a photograph on your membership account.
Membership Cards/Wellness Keys
The facilities available to you depend on your membership category and venue that you have joined.
Services and facilities not included may be used by you at an additional charge, at our discretion.
Members shall be issued with a membership card or purchase a My wellness key, which should be produced to enter/use the facilities. Persistent non-presentation of your membership card or key may incur an additional charge.
Membership Card/Key may only be used by you – any fraudulent use of the membership card/key may result in cancellation of your membership with no refund being made by us.
You must bring your membership card/key with you each time you use the facilities.
If you forget your card/key, we shall ask to see a second form of photographic identification before we allow you to use the facilities.
Lost membership cards/keys will be subject to a replacement charge, details are available from your venue.
Use of Facilities
The premises may, without notice, in order to execute repairs, alterations or decorative measures, close without notice.
Before using our gym, you must first complete a health screening form and have a supervised gym session with one of our qualified gym instructors.
We may refuse access to our facilities if we consider use of such facilities put your health at risk.
You must consult your doctor before you begin any programme or class if you are unsure if it is suitable, or if you have any concerns regarding your health.
Personal Trainers are not permitted other than those contracted with Achieve Lifestyle.
Appropriate clothing and footwear must be worn at all times.
Members shall not use the facilities whilst under the influence of alcohol or drugs. In the event they do so, it is entirely at their risk.
Failure to treat the equipment in a reasonable manner may result in the termination of membership. Members must comply with fitness facility etiquette rules.
Termination, Suspension & Amendment of Membership
You have the right to cancel or amend your membership for any reason in writing within 10 days of joining. Any bookings taken will be charged for. All correspondence must be addressed to the Membership Team.
Annual memberships – You may “freeze” your membership for a period of one full calendar month and up to a maximum of 6 full calendar months. You must apply in writing to the Membership Team if you wish to freeze your membership with one month’s notice.
You need to inform us when you plan to resume your membership at the same time as when you wish to freeze your membership. But you may end your freezing earlier than initially indicated if you let us know in writing.
We shall automatically reactivate your membership on the return date you have provided.
You will not be allowed to use the facilities whilst your membership is frozen, unless you pay the standard non-member rates.
Achieve Lifestyle shall acknowledge receipt of the suspension of your membership. If you do not receive confirmation of your request within 10 working days, you must contact the Membership Team immediately. It is a member’s responsibility to ensure they have received acknowledgement. We only accept proof of recorded delivery as evidence of posting.
