We’re Re-Opening! Click Here For Covid-19 Update

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Last Updated: 11/08/2020

We are delighted to announce that Egham Orbit and Achieve POWER are now open!

We are excited to help you to achieve your new best lifestyle, whether you are a new or returning member, and aim to ensure that you enjoy your visit whilst protecting yourself and others. 

Membership: All monthly direct debit memberships will automatically restart on 1st August (unless a longer freeze has been requested with the Membership Team). For more information please click on the 'Membership' tab below.

 

Swimming Lessons: Lessons are re-starting on 7th September. If you are an existing swim school member you will be receiving email communication over the next few days. If you do not wish to re-enrol on our swimming lesson programme then you must email swimming@achievelifestyle.co.uk stating that you wish to cancel before Sunday 23rd August. If we do not hear from you by this date we will assume that you are happy to go ahead and your Direct Debit will automatically resume from 1st September. For more information click HERE

 

If you're new here, we would love to show you our safe and clean facilities, with a friendly instructor team and flexible membership options.

If you are interested in joining us please click HERE

Our New Normal:
new guidelines

All activities MUST be pre-booked and pre-paid

Due to social distancing, we cannot currently accept ‘walk-ins’. This is a new important safety measure - please do not turn up without a booking. For more information please go to 'Booking Your Session'.

Important Guidance:

We are asking members and staff not to visit the centre if they feel unwell or have Covid-19 symptoms.

Please follow the instructions from staff and signage at all times. We want to ensure that all customers feel safe and secure when visiting our facilities.

 

Opening Hours:

Monday - Friday

Saturday - Sunday

Egham Orbit

06:00 – 20:00

08:00 – 18:00

Achieve POWER

06:00 – 20:00

08:00 – 18:00

 

Please note: Our opening hours are under constant review.

 

The amended opening hours from 1st September will be:

Monday-Thursday: 06:00-22:00

Friday: 06:00-20:00

Saturday-Sunday: 08:00-18:00

 

 Bank holiday hours are 08:00 – 16:00 for both sites.



What leisure activities are available?

Gym sessions and group exercise classes are available to book at both Egham Orbit and Achieve POWER. There are also lane swimming slots & sports bookings available at Egham Orbit.

The sports arena is available for badminton (max 6 people per court) and the outdoor courts are also available to book for tennis (max 4 players per court).

 

Is the Pluto Club (crèche) open at Egham Orbit?

Unfortunately the Pluto Club will remain closed until further guidance has been provided for crèche services within leisure facilities. We will endeavour to provide regular updates on potential opening dates.

 

How much do pay as you go activities cost?

Group Exercise Classes (all users): £7.50

Gym Sessions: £10.00 (Adult) / £8.00 (Concession)

Swimming: £5.50

 

Can I pay by cash?

All of our facilities are now cashless and we will only accept card payments.

Customers can set up a cashless account and they can top this up and use this to pay for activities and retail items. Please speak to a member of staff about how to set this up.

 

Should I wear a face mask?

Following the World Health Organisation guidelines, we are not recommending that members wear masks whilst exercising at our facilities (gym, group exercise, sports).

Face masks must be worn by all spectators on poolside. Masks are permitted to be worn in communal areas of the building, however this is not compulsory and only if members wish to do so. 

To book your swim, gym session, spa visit, group exercise class or sports booking, please download the Achieve Lifestyle App on the App Store or Google Play (Search for Achieve Lifestyle) or book online HERE. Bookings can also be made by calling the centre, but we would encourage you to book online.

If you need assistance logging in then please contact us: hello@achievelifestyle.co.uk

 

When can I attend the centre prior to my booked activity taking place?

Please do not attend the centre more than 10 minutes before the scheduled start time of your booking. If you are taking part in a group exercise class, please allow sufficient time to swipe through and set up for your class.  

 

Is there a time limit for my booked session?

  • Gym sessions are 90 minutes (you can arrive at any time within the allocated slot)
  • Swim sessions are 45 minutes (you can arrive 5 minutes before your session to change on poolside and have 10 minutes after your session to use the changing village)
  • Group Exercise Classes are 45 minutes
  • Sports Bookings are 55 minutes

 

I had a pre-booked session which I had paid for but I did not receive due to closure – what will happen to this?

Where possible we will try and re-book your session or provide a credit, but if this cannot be achieved then we are happy to provide a refund.

Please contact hello@achievelifestyle.co.uk with details of your booking and we will see what we can do.

 

I am having difficulties using the App for the first time - what shall I do?

In order to make a class or gym booking, you will be required to login on the App. If you have already set up an online account which is linked to your membership then please login when prompted - you can also click the button to reset your password if required. If you have not used our online bookings before then you will need to click 'Link Existing Membership' on the login page.

If you need to connect your account to your online bookings, please check your emails from us for your bar code. If you are unsure of your bar code or if you have any further problems please email membership@achievelifestyle.co.uk

 

We have introduced new rigorous cleaning procedures and our staff will be carrying out regular cleaning and disinfection regimes throughout the day. We have also blocked out dedicated time between sessions to allow deep cleaning of the equipment and area.

It will be compulsory for members and staff to use hand sanitiser at the entrance of the centre and throughout the centres there will be hand sanitisation stations available. Additional cleaning stations will be located in the gym and studios for cleaning equipment before and after use.

We have installed sneeze screens and will be providing PPE for our staff in line with Public Health England (PHE) recommendations.

All of our staff have also undergone additional training in regards to the new measures as well as training on COVID-19 awareness.

Monthly Memberships

All monthly direct debit memberships will automatically restart on 1st August 

For swim lesson direct debits these will remain frozen until such time that the swim lesson programme can restart.

 

Annual / Pre Paid Memberships

Annual and pre-paid memberships will automatically be extended for the period that we have been closed so that you do not lose any time.

 

I’m not ready to return, what are my options?

We understand that you may not be ready to return and if you wish to delay your return then we can freeze your membership for any period up to 31st December 2020.

To request a freeze please email the Membership Team at membership@achievelifestyle.co.ukDuring the freeze period you can return at any time by contacting the Membership Team, so as soon as you feel ready just get in touch!

 

I cancelled my membership – can I re-join?

We are aware that some members cancelled their membership or direct debit during the closure. You can re-join the centre or reinstate your direct debit by emailing membership@achievelifestyle.co.uk.

 

I have a membership arranged through my employer – what happens with this?

In the first instance, please discuss this with your employer but we will extend your membership for the period that you have missed so that you receive your full membership.

 

Who can I speak to about my membership?

Our Membership Team can be contacted via email at membership@achievelifestyle.co.uk. Please include your full name, membership number (if known) and which centre you are a member of within your email.

 

Achieve zONE & POWER members:

Regrettably Achieve zONE is now closed, whilst is was not an easy decision to make a number of factors have affected the closure, and we would like to thank all of your zONE members for their support over the last two years. The great news is that the zONE members will be able to use the larger facility of Achieve POWER without any membership change.

Achieve POWER offers a full range of CV, fixed and free weight equipment, and hosts a range of group exercise classes including Spinning in  centre’s two studios.

We have also been working hard to make various enhancements at Achieve POWER, and we cannot wait to welcome you back soon.

Until 31st December 2020, all members who continue with their membership at Achieve POWER when we re-open will also have FREE access to swimming at Egham Orbit added to their membership. 

 

Junior Membership Times

The Junior gym times are as follows at both Egham Orbit & Achieve POWER:

  • Term Time: Monday to Friday 16.00, Weekends: 12.00, 14.00 & 16.00

  • School Holidays: Monday to Sunday 12.00, 14.00 & 16.00

 

Just Gym Membership Times

The available gym session times that Just Gym members can book are: 08.00, 10.00, 12.00 & 14.00

 

Toilets will be available for gym users & group exercise class participants however the changing rooms, showers & lockers will be out of use until further notice.

 

Group Exercise:

  • Due to social distancing, we must limit numbers within classes, however, we have moved some classes to larger spaces so that as many people as possible can exercise safely. 
  • All classes are 45 minutes long to allow additional cleaning between classes.
  • For hygiene reasons we will not be offering mats for customers to use in classes. Please bring your own or we do have mats available to purchase from Reception.
  • Customers should not bring their own towels with them when attending classes or gym. Cleaning spray and blue towel will be available.
  • We encourage customers to bring their own water as the water fountains will not be available for use. Water can be purchased from the vending machine or café if required.

Gym Etiquette:

  • Please wipe down all equipment before & after use.
  • All gym equipment has been spaced for social distancing but please also ensure that you keep your distance from other gym users when you are not on a fixed machine (e.g. when using free weights or stretching).
  • Customers should not bring their own gym towels with them. Cleaning spray and blue towel will be available.

Are there any booking restrictions?

  • Due to capacity and demand, we shall be restricting gym use to one booked session of 90 minutes per day. We will be reviewing this on a regular basis and will update you if we are able to relax this.
  • We also ask that you show consideration for other members and only book up to 90 minutes of group exercise per day (i.e. Maximum of two x 45 minute sessions). This is to allow as many people as possible to benefit from exercise whilst capacity is limited.
  • If you are attending more than one group exercise class, you must swipe through on the reception gates for each class. This must take place no more than 10 minutes before each class commences.

 

Should I wear a face mask?

Following the guidelines, we are not recommending that members wear masks whilst exercising at our facilities. Masks are permitted to be worn in communal areas of the building, however this is not compulsory and only if members wish to do so. 

 

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We are now able to offer lane swimming bookings in our main pool at Egham Orbit (for competent swimmers aged 8+).  

All other pool activities including Family & Toddler Splash are temporarily unavailable and our small pool remains closed for now - we’ll be reviewing this on a regular basis and will let you know when these can restart. We thank you for your patience. 

 

Pool Guidance:

We have also put together a useful video here!

  • We kindly ask that all swim sessions are booked in advance. You can do this via our website, the Achieve Lifestyle App, or by calling us on 01784 333111. Please try to book online where possible as we expect a high demand on our phone lines.
  • All lane swimming sessions are 45 minutes of pool access time, with 5 minutes to change on poolside before your swim and 10 minutes to use the changing village after your swim. 
  • The capacity for lane swimming is 30 swimmers per session (to adhere with social distancing).
  • Please arrive 'beach-ready' and enter via the entrance to the left of the Cafe (near spectator seating). You must remove your shoes before entering poolside and then proceed to change on the poolside seating and then put your belongings in a locker.
  • Pre-swim showers are mandatory.
  • Showers and our changing village will be available for after your swim and you should then exit through the changing room.
  • Please note that hair dryers will be temporarily unavailable. 
  • It is important to remember that people of different standards and abilities will be using the pool at the same time, so please respect everyone’s right to enjoy their swim.
  • When entering the pool, please select the correct lane for your ability and choose an appropriate stroke (Butterfly stroke will not be permitted).
  • Please follow the directional signage and when stopping for a rest or catching your breath, please keep to the edge of the lane to allow swimmers to turn in the middle.
  • We will only allow equipment that will aid a lane swim session - goggles, swim hat and swim kit (kick board, pool buoy, hand paddles etc.) Snorkels, children's toys and diving aids will not be permitted.

Swimming Lessons:

  • Our lessons are re-starting on Monday 7th September. For more information on our new process please click HERE

Important Notice For Existing Swim School Members - 11/08/2020:

We are excited to announce that from Monday 7th September our swimming lessons will be returning. You will be receiving email communication over the next few days regarding your allocated lesson day & time, as well Direct Debit information. If you do not wish to re-enrol on our swimming lesson programme then you must email swimming@achievelifestyle.co.uk stating that you wish to cancel before Sunday 23rd August. If we do not hear from you by this date we will assume that you are happy to go ahead and your Direct Debit will automatically resume from 1st September.

 

Opening Hours 

Monday-Friday: 10am-6pm
Saturday-Sunday: 10am-5pm

 

Spa Member Visits:

All members are required to book their Spa visit online or using the Achieve Lifestyle App (Egham Orbit). Unfortunately we are unable to accommodate walk-ins at the moment due to monitoring capacity for social distancing measures. There are 2 hour time slots available followed by a short period of closure to allow for a deep clean of the Spa. You are welcome to use the Spa for the full two hours or arrive at any time within the allocated slot but please make sure you leave on-time.  

- All facilities are currently available with the exception of the sauna and steam room. We will continue to monitor the guidance on the use of these facilities and hope to re-open them when it is safe to do so.

- We have reduced the capacity of the Spa in order to ensure that members can safely maintain social distance without compromising the quality of their visit.

- A band, towel and robe will be issued on arrival at Spa Reception and all bands will be thoroughly sanitised before and after use.

- The main pool can be accessed as usual  from the wet spa. Please follow our new swim etiquette rules. You do not need to book a lane in addition to a Spa visit to use the pool.

- All loungers will be spaced out. Please do not move the loungers and ensure that you maintain social distance in the hydro pool.

- The Spa changing rooms & lockers will be open for use but the showers and toilets will be closed.

- Please use the toilet in the Spa Reception which will be cleaned regularly.

- Please bring a bottle of water with you or you can purchase some from the Spa Reception. We are currently unable to permit food or hot drinks in the Spa.

 

Treatments:

Bookings are now available online or via the Otium Spa App. You can also call us on 01784 333111 but we advise booking online where possible.

From 25th July, we will be offering manicures, pedicures, lower body waxing and massage. We are awaiting government guidance for re-starting face and eye treatments.

 

Here are some important points to note before you book your treatment:

- You must cancel your appointment if you feel any symptoms or suspect that you have been in contact with someone who has.
- Please come alone to your appointment and bring minimal belongings.
- We recommend clients bring a bottle of water with them but hot drinks and food is not permitted.
- Please ensure you hand sanitise on arrival using the sanitisation points provided.

- Our therapists will be wearing clean PPE for the duration of your appointment. 

*Masks are now compulsory for all treatment clients, please ensure you arrive with a face mask*


If you make a booking you will receive further information via email so please check your emails (and junk folder) once you have booked your treatment.

The sports arena at Egham Orbit is now available for badminton (max 6 people per court) and the outdoor courts are also available to book for tennis (max 4 players per court). Our outdoor 3G football pitches are also available for hire. We are awaiting further guidance on netball & table tennis and will be communicating our booking options for these sports as soon as we have an update. 

Bookings can be made online or via the Achieve Lifestyle App. You can also call the centre to book but we would advise booking online where possible. 

 

Badminton Guidance:

  • Courts can be booked with up to 6 players. 
  • Both singles play and doubles play can take place in groups of people from different households, as long as you remain 2 metres apart as far as possible – meaning that four people from different households can play doubles.
  • Players can rotate within the group but social distancing must be maintained within this group. You cannot move groups within a session.
  • Good hand hygiene is essential – wash your hands regularly with soap and water for at least 20 seconds – you should wash your hands or use sanitiser before leaving to play and on your return to home.
  • You must only use your own racket(s). The sharing of shuttles is permitted but players must avoid using their hands to pick up shuttles from other courts; where possible - use your own racket to return them.
  • Avoid using/touching other equipment such as nets and posts where possible. 

 

Tennis Guidance:

  • Courts can be booked with up to 4 players. 
  • Play can take place in groups of people from different households, as long as you remain 2 metres apart where possible.
  • Players can rotate within the group but social distancing must be maintained within this group. You cannot move groups within a session.
  • Good hand hygiene is essential – wash your hands regularly with soap and water for at least 20 seconds – you should wash your hands or use sanitiser before leaving to play and on your return to home.
  • You must only use your own racket(s). The sharing of tennis balls is permitted but players should avoid touching their face and hand sanitise regularly.
  • Avoid using/touching other equipment such as nets and posts where possible. 

 

Football Guidance:

  • Our 3G grass pitches can be booked from 1st August, in line with the FA’s Guidelines for the Return of Outdoor Competitive Grassroots Football.
  • Regrettably, our grass pitch is unavailable at this time.
  • Please bring your own sanitised equipment. The FA recommend that footballs and goalposts are cleaned at regular points throughout the game, which will be the responsibility of the booker.
  • There is no limit to the amount of players, however our pitches are 5-a-side pitches so we recommend a maximum of 10 players per pitch.
  • Players can rotate within the booking
  • Social distancing must be maintained before and after a football booking.

 

Should I wear a face mask?

Following the World Health Organisation guidelines, we are not recommending that members wear masks whilst exercising or playing sports at our facilities. Masks are permitted to be worn in communal areas of the building, however this is not compulsory and only if members wish to do so. 

Testimonials:

It is absolutely understandable if you feel a little daunted by the new normal and perhaps a little apprehensive about returning to us, but we can’t wait to welcome you back, and hopefully you can see how we are making our facilities as safe as possible for your return. 

If there is anything which you would like to discuss then you can contact us at hello@achievelifestyle.co.uk

We look forward to welcoming you back!

Here's what some of our members are saying:

"Lots of sanitiser and sprays available for before and after classes which was good to see! Staff were informative and clear with instructions and signage is clear and visible. Loved the rebound class this morning and suspect lots of us will have aches and pains later! Soooo good to be back and appreciate all the work and time that has gone into getting things sorted and running!"

"I felt comfortable and importantly at the moment I felt safe. The whole centre is clearly COVID secure"

"Superb service as usual. Excellent level of cleanliness and PPE use. So glad to be back".