Recent Group Exercise evaluation suggests that there has been an increase in the amount of non-attendance without cancellation to classes, resulting in the increase of dissatisfaction by class participants who subsequently cannot access classes despite spaces being available due to booked participants not showing up for the session and failing to cancel their place.
To encourage a reduction in the number of no-shows , the amount for the no-show dishonour charge has increased to £5.50 from £3.00 effective from Monday 17th September.
This sum has been used as it is the concessionary cost for a non-member to attend a class.
Please note there are no current plans to change the £3.00 charge for late cancellation. Currently class participants can still cancel their session up to 2 hours before the class start time with no charge, and any cancellations within 2 hours of the class start time will still be charged the standard £3.00.
This increased change is directed towards the non-attendance at classes without any form of cancellation.
For full details of the Group Exercise Class Cancellation Policy please click HERE
We are always wanting to here what our customers have to say, so if you have any comments then you can email firstname.lastname@example.org