We understand that our customers may require to cancel a booking once it has been made.  The following information offers clear guidance as to how much notice Achieve Lifestyle requires for a cancellation:-

TYPE OF BOOKING MEMBERSHIP TYPE CANCELLATION PERIOD WITHOUT CHARGE CANCELLATION / NO-SHOW CHARGES IF CANCELLATION PERIOD NOT ACHIEVED
Special Events N/A 14 Days prior to booking Full Payment
Block Bookings - Sports & Meeting Room Hire Pay On The Day or Invoiced By close of Reception the day before Full Payment required or no refund if already paid if cancellation period has not been achieved.
 Sports Bookings Pay As You Go By close of Reception the day before No refund if cancellation period has not been achieved.
Member By close of Reception the day before Full Payment required or no refund if already paid if cancellation period has not been achieved.
Advantage Card Holder By close of Reception the day before Full Payment - required or no refund if already paid if cancellation period has not been achieved.
Group Exercise Classes Pay As You Go 2+ Hours prior to the start time of the class No refund for Late Cancellation or No-Show
Member 2+ Hours prior to the start time of the class £3.00 charge for Late Cancellation / £5.50 charge for No-Show
Creche Non-Member Before 08.00 on the day of the booking No refund for Late Cancellation or No-Show
Member Before 08.00 on the day of the booking £3.00 charge for Late Cancellation or No-Show
PARTIES AND CHILDRENS COURSES MEMBERSHIP TYPE   CANCELLATION / REFUND POLICY
Parties N/A Cancellation 2 Calender Months before Party Booking 75% Refund
Cancellation 1 Calender Month before Party Booking 50% Refund
Cancellation 14 Days before Party Booking 25% Refund
Cancellation 7 Days before Party Booking 0% Refund
Childrens Courses N/A Medical reasons with accompanied Doctors Cerificate -  Refund of remaining classes
All other circumstances - refund of remaining classes - minus a £10.00 Administration fee
RECEPTION OPEN HOURS EGHAM zONE 
Mon-Fri 06.30-21.45 06.00-22.00
Saturday 07.45-18.45 08.00-18.00
Sunday 07.45-21.00 08.00-18.00
Bank Holidays 08.00-16.00 08.00-16.00

For further details regarding the Group Exercise Class Cancellation Policy, click HERE

 

Membership Terms and Conditions

Membership Terms and Conditions (Paid in Advance e.g. Annual)

 

Block Bookings Terms & Conditions

Special Events Terms and Conditions

 

 Updated September 2018