- The customer shall be responsible for the payment and any other charges to do with the booking
- The customer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose
- Full payment will be taken at the time of booking for all activities via major credit cards or debit cards
- The payment needs to be made at the time of the booking to validate the booking
- Price will be confirmed at time of booking
- Group Exercise Classes: A minimum of 2 hours prior to the start of the class
- Block Bookings and Sports Bookings: Before close of Reception the previous day
- Crèche: Before 8am on the day of the booking
If you wish to cancel your booking, to avoid payment you are able to cancel within the cancellation periods stated
For Group Exercise Classes, If you do not provide the required cancellation then you will be liable for a £3 charge and the cost of the session (depending on your membership status). If you no-show then you will liable for a £5.50 charge (£3 until 17th September & after this date it will change to £5.50) and the cost of the session (depending on your membership status)
If you make a booking for the same day then wish to cancel, the full charge will still be applicable
All cancellations must be made by contacting reception in person, by telephone or online
RULES AND REGULATIONS OF BOOKING
Booking is only confirmed when you pay in full for your activity, and you receive payment confirmation via email from the system. Please ensure that your email details are correct
Advance booking periods
- Standard Members: 7 days
- Advantage Card Members: 8 days
- Select & Justgym Members: 10 days
- VIP Members: 12 days
Achieve Lifestyle reserves the right to re-allocate any bookings to other courts or areas within the Centre in order to optimise space utilisation
Cancellation by the centre
Achieve Lifestyle reserves the right to refuse or cancel any booking without giving any reason and to refuse admission to the centre
We can add to, change, withdraw or cancel facilities or activities from the centre without notice. This includes closing a centre or changes to its opening hours for safety reasons, maintenance or special events. Customers who book & pay online will be entitled to a refund if the centre withdraws the facility or activity. The payment will be refunded direct to the credit or debit card upon presentation of the web booking reference number at the centre from the confirmation email customers receive
The centre will not be liable for any other expenditure incurred or loss sustained by the customer arising from the booking online or cancellation.
Rules & regulations of use
Set up of equipment may be undertaken during your booking time and is included in your booking payment
Permission must be obtained from Duty Manager before taking any video or photographic images in the building.
Appropriate clothing must be worn for all activities for example; non marking soles must be worn in squash courts
Parking is permitted only in the designated parking places.
Only cars displaying disabled badges may park in the disabled parking bays.
Customers will leave booked areas clean, tidy and free from damage.
Achieve Lifestyle accepts no responsibility for the loss of, or damage to, property or injury, illness or death, on these premises unless caused by its own negligence.
If the fire alarm sounds at the centre you must immediately leave the centre by the nearest available exit and meet at the assembly point and comply with any directions from Centre staff.
You must report any accident, injury or damage immediately to the Duty Manager/Reception at the Centre.
Data Protection Act
Achieve Lifestyle is a data controller under the Data Protection Act 1998. We hold information for the purposes specified in our notification made to the information commissioner. We may get information about you from others, or we may give information to them. If we do, it will only be as the law permits, to;
Check accuracy of information
Prevent or detect crime
Protect public funds
If you wish to speak to someone regarding the level of service, please talk to the Duty Manager immediately or email firstname.lastname@example.org. All customers must comply with these terms for booking online & conditions of use, to have regard for the safety of, and behave considerately towards other customers, staff, the building and equipment. Any person not doing so maybe asked to leave the centre and must immediately leave if asked. You are responsible for the behaviour of any children you bring to the Centre and must explain any relevant rules and conditions to them. You must comply with notices and signs on display in the centre.